While several stakeholders are supportive of the widespread adoption of electric vehicles, we have looked specifically at electric utilities to understand the opportunities that such a change in the transportation landscape can generate, and define the key questions to be addressed in order to em
Automotive, Utilities & alternative energy
Retail network – Radical changes ahead
Dealers’ future business models need to evolve towards a mobility-solutions hub
Technological disruptions and new client needs are causing the automotive industry to evolve toward a model based on mobility services. Mobility on demand will become its greatest component, which will require transitioning from a product model to a service model.
Car sharing in China: another storm in city mobility
The booming car-sharing business in China, its challenges and key success factors
After Didi acquired Uber China in 2016, the fierce battle between the two chauffeur giants came to an end, resulting in a large customer pool that was well educated on new urban mobility. Now the battle in city mobility continues, with another storm coming in – car sharing. Arthur D.
Identifying new growth frontiers in Indian passenger vehicle market through digitization
Building a case to develop an online platform leveraging used-car sales data to penetrate tier-three cities in India
India may be the third-largest passenger vehicle market by 2020, clocking 5 million units in annual sales.
The rapid growth of bike sharing in China
The explosive growth of the bike sharing business in China, and the implications for new mobility
With significant venture capital injected, bike sharing has been booming rapidly in China since the second half of 2016, and already looks to be impacting the future development of the urban mobility ecosystem. Arthur D.
What’s in the future for fuel cell vehicles?
Will hydrogen fuel cell vehicles fully demonstrate their benefits with the uptake scenario still uncertain and OEMs already investing?
Arthur D. Little has already analyzed and reported the evolution trends in traditional and innovative powertrain technologies. In this report Arthur D.
The future of diesel engines
Diesel market share will stay above 50% in medium-upper car segments
Limits on emissions in the automotive sector are expected to become even more stringent in the future, with the US and EU leading the regulation pattern.
How to unlock the hidden value of the customer?
Capturing maximum customer spending through dynamic pricing and bundling
In the last two decades all OEMs have found new space for growth by leveraging additional revenue streams that addressed downstream business and ancillary products and services.
Marketing & sales
China: the next pioneer in new mobility?
Why digitally enabled mobility is rising so fast in China
Taxi-hailing platforms in China have been in the spotlight recently, with the merger of Kuaidi and Didi totalizing more than 250 million users and launching a chauffeur service that two years ago was only known through Uber outside China.
Automotive, Travel & transportation
Fit for Customer Interaction
How do automotive manufacturers with multi-level sales structures align their interaction center organizations with increasingly demanding customer and product requirements?
The customer is moving more and more toward the focus of interaction, leading to more frequent and intensive customer dialogues in different channels.