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Retail network – Radical changes ahead

Dealers’ future business models need to evolve towards a mobility-solutions hub.

Technological disruptions and new client needs are causing the automotive industry to evolve toward a model based on mobility services. Mobility on demand will become its greatest component, which will require transitioning from a product model to a service model. Therefore, dealers will need to develop new competencies and capabilities aligned with:
(i) a service-centric model,
(ii) smart fleet management,
(iii) new sources of profitability,
(iv) reinforcing customer 
relationship management and customer experience capabilities.

Per informazioni:
Fabrizio Arena
Partner Arthur D. Little
Tel: +39 06 68 882 344


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